Refund Policy | FAQ

  • I bought a ticket but cannot attend the festival anymore. Can I return my ticket and have my money back?

    We are ONLY refunding tickets if the festival is cancelled due to COVID-19 situation.

  • What is the process that Alegria do Norte is following for refunding tickets?

    We will be sending an email to the participants who purchased tickets so they can fill in the information we need to refund them, in case we will need to refund the tickets due to the COVID-19 situation.

  • How is Alegria do Norte going to refund tickets?

    The tickets will be refunded only via Swish, PayPal or bank transfer. Participants can choose one of these options above, in case we will need to refund the tickets due to the COVID-19 situation.

  • Will I get a refund for my flight ticket and accommodation if the festival has to close due to COVID-19 situation?

    Transportation and accommodation are at the responsibility of each participant and are not included in the festival ticket. Therefore, we advise you to make a free cancellation booking for your flight and accommodation.
    Pro tip: many hotels and hostels on offer 24-hour free cancellation.

  • How long will it take to get refunded if the festival has to close due to the COVID-19 situation?

    It could take up to 14 working days to get refunded, but we will try to pay them earlier than 14 days.

  • I bought tickets for myself and a friend of mine, will I get a refund for both tickets if the festival has to close due to the COVID-19?

    In this case, we will refund the one who purchased the tickets.

  • Are the tickets unlimited?

    No! Each lot of tickets have a specific number of tickets and release date.

  • When will you release the festival schedule?

    The schedule will be released at the end of the first round.

  • Can I reserve a ticket online and pay at the door?

    No, once you register online for a ticket, you will receive an email with instructions on how to conclude your payment. Your place in the festival is only secured once we have received your payment.

  • Can I buy a ticket for the workshops at the door?

    No, we have a specific number of tickets to sell to avoid crowdedness in the rooms and guarantee better quality for the workshops.

  • I want to buy a ticket for my friend. How can I do it?

    You can follow the normal process of buying a ticket. Enter your email address if you want it to be a surprise. Enter her/his email address if they know that you are going to buy it for them.

  • Can I buy a ticket for only Samba de Gafieira workshops?

    No, you need to buy a full pass to be able to attend the Samba de Gafieira workshops.

  • I want to attend the festival but all the tickets are sold out! What should I do?

    You can ask on Facebook, by posting on the event of the festival or our Forro and Samba de Gafieira in Stockholm group, if someone is interested in selling their ticket to you.

  • Can I buy a ticket for only one workshop?

    No, we will not have this option available.

  • Can I buy online a ticket for only one party?

    You can buy a ticket for one party only at the door but if you are thinking of attending all the parties, it would be cheaper to buy the party pass that includes all the parties.

  • How can I guarantee my entrance to the parties?

    The only way to guarantee your entrance to the parties is buying a party pass online. Party tickets at the door are subject to availability. If you only want to participate in an individual party, the best you can do is to appear early at the door!

  • What can I do to not miss Alegria Do Norte discounted tickets?

    The best ways are the following:
    1 – signing up to our newsletter.
    2 – keeping your eyes open on our social media (Facebook and Instagram).
    3 – visiting our website once in a while since all of the information regarding the festival will be announced there.
    4 – contacting us via email or on Facebook.
    5 – joining the festival event on Facebook by clicking “GOING” or “INTERESTED”.

Please feel free to reach out to us if you have any questions

Create your website with
Get started